Utilities
The Utility Operations Division’s mission is to provide quality customer service and confidentiality to the City of Monroe citizens by ensuring every Monroe City water meter is read and billed each month. This Division is also responsible for maintaining accurate information as it relates to customers and other departmental inquiries.
The Utility Operations Division consists of three different areas of service: Customer Service, Billing, and Container Maintenance.
Customer Service is the front line for all customer activity at the City Hall Annex. They help with Monroe City Water Accounts, Property Taxes, Sales Taxes, Occupational Licenses, and Taxicab Certificates.
Billing is responsible for reading all city meters, billing for water sewer, and https://monroela.us/government/departments-divisions/public-works/sanitation, and turning water off/on for nonpayment, new service, and termination of service.
Container Maintenance delivers trash containers, maintains an inventory of the containers, and replaces/repairs trash containers when damaged or stolen.
Public Notices
Utility Operations offer the following services:
- Bank Draft for Water Account (Voided check needed for routing/checking account number verification. Customer can apply in office, by mail, or fax information with form to 318-329-3358.)
- Lifeline Assistance
- Senior Citizen Discount for Trash Service (must be 62 or older)
To start new residential water service, the customer can come to our office located at 316 Breard Street and see a Customer Service Representative or call 318-329-2220 to speak with a Customer Service Representative for further information on how to apply by fax, mail or online.
The customer needs the following information:
- Valid Federal or State Issued ID
- Deposit amount of $85.00 (residential)
To terminate Monroe City water service, the customer can come to our office located at 316 Breard Street or call our office at 318-329-2220 to speak with a Customer Service Representative.
The customer needs the following information:
- Proof of Identification (if by phone, last 4-digits of SSN)
- Forwarding address
- Phone number
To order a trash container, please call 318-329-2220. The representative will need to know:
- What is wrong with the container (missing, torn, broken wheel/lid, etc)
- Contact phone number
If you have a complaint about trash/garbage pickup, call 318-329-2209.
To start new commercial water service, the customer can come to our office located at 316 Breard Street and see a Customer Service Representative or they can call 318-329-2220 to speak with a Customer Service Representative for further information on how to apply by fax, mail or online.
- The customer needs the following information:
- Name/location of business
- Name of contact person and phone number
- Tax ID Number
- Deposit amount of $175 or more (based on meter size and business type)